Company: Irish Life Group Services Limited
Full Time 24 month fixed term contract positionHybrid role based in our City Centre officesWhat we offerWe have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.
We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.
Team BackgroundThis role sits within our Irish Life Product and Propositions Team, and reports to our Irish Life Health Propositions Manager.
This team is responsible for Proposition development and implementation and Customer Experience including collaboration with 3rd party clinical providers.
What you will help us to achieveDeveloping and implementing a marketing and brand strategy amongst new and existing clinical partners – across virtual and physical healthSupport the Proposition Team in identifying best in class customer experience examples from a breadth of industry and geographical markets and propose options for ILH to test and learnRolling out and maintaining/improving the Irish Life Health brand presence among 3rd party clinical partners who deliver services directly to customersWorking with internal contract owners and customer experience managers to identify and implement improvements in customer experience with 3rd party clinical partners that drive improved customer scores and retention ratesAttendance at cross functional project meetings, acting as the point of contact for any brand and marketing needs with 3rd party clinical partnersRepresent the voice of the customer, always recommending the best option that minimises customer effort and gives a better experience for our customersSupport the Proposition Manager in the development and implementation of new propositions and servicesWhat you will need to be successful in the role3rd level qualification in Business/Marketing or related discipline1-2 years relevant work experienceExperience in design, print and managing suppliersSome experience in 3rd party relationship development and managementAwareness of regulatory and compliance frameworkStrong attention to detail and relationship building skills are vital.High degree of motivation and enthusiasmAbility to work on own initiative and learn new skills quicklyFull drivers licence as travel is requiredKey SkillsCommunication and InfluencingDelivering Superior Customer SatisfactionDrive for ResultsProblem Solving and Decision MakingTeam Working and Cross Functional CollaborationInnovation and ChangeAbout usIrish Life is one of Ireland's largest financial institutions with a presence across a range of financial services markets.
We are one of Ireland's leading financial services groups with over 1.5 million customers.
For over 80 years, we've been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.
It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.
We are proud of our culture of developing and supporting the growth and professional development of our people.
The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.
The company reserves the right to draw up a shortlist as part of the selection process.
Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers.
Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.
Irish Life is proud to be an Equal Opportunities employer.
We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued.
We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.
We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.
If you require any accommodations during the recruitment process please contact ****** and we will be delighted to ensure you are fully supported to be your best.
ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.
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