Project Manager – Specialized Consulting Center: Essential Services
We are seeking a proactive, outcome-focused Project Manager to oversee delivery of several concurrent Essential Services engagements. This role will also involve helping define and evolve a consistent approach for delivery of these services to our cloud customers.
The Role
As a Project Manager, you will work with new and existing customers in managing all aspects of the Essential Services offerings. You will partner with Guidewire consultant developers and test engineers in a customer-facing role to ensure successful project delivery of Essential Services. In this visible role, you will be accountable for managing the associated profit and loss (P&L) and reporting the project's financials to Guidewire leadership on a regular basis.
Key Responsibilities:
* Ensure consistent delivery of Essential Services offerings.
* SUPPORT DEFINITION AND EXECUTION OF SPECIALIZED CONSULTING CENTER STRATEGIC INITIATIVES.
* Work closely with the RMO and Essential Services Portfolio Director on necessary changes to resource requests and assignments required to carry out the Essential Services.
* Effectively manage the project's associated P&L and deliver within budget.
* Coordinate internal resources to ensure that projects adhere to scope, schedule, and budget.
* Establish and maintain relationships with relevant customer stakeholders, providing day-to-day contact on project status and changes.
* Report project outcomes and/or risks to the appropriate management channels (internal and external) and escalate issues, as necessary.
* Identify opportunities to position additional Essential Services on active projects.
* Occasionally travel onsite to Customers.
Required Skills/Experience:
To succeed in this role, you will need the following skills and experience:
* Strong communication skills and ability to work on fast-paced projects requiring interaction with key stakeholders.
* Organizational skills and follow-through of activities.
* Agile and Waterfall project management methodologies to ensure release delivery, controls, issue resolution, and risk mitigation.
* Ability to establish and maintain processes for managing scope during the project, setting quality standards, and assessing risks.
* Experience managing and delivering Guidewire implementation projects.
* Experience working with people across multiple geographies.
* Ability to direct a team and achieve needed deliverables.
* Skills in working with implementation partners and running multi-functional projects.
* Understanding of the Property and Casualty (P&C) insurance industry to have effective discussions with customers.
* Technical background, ideally in a SaaS environment.
* End-user experience in using Salesforce and PSA in managing projects, financials, and resources.
* Demonstrated negotiation skills within challenging situations.