Job Title:
Customer Service Assistant
Department:
Retail
Reporting to:
Shop Manager
Location:
Midleton, Ireland
Role Purpose:
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day-to-day tasks will involve assisting the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day while accepting and paying out bets and delivering excellent customer service.
Key Responsibilities:
* Assist the Shop Manager and Assistant Manager with the day-to-day running of the shop.
* Take on additional responsibilities in the absence of the Shop and Assistant Manager, including opening and closing the shop, managing the shop team, and handling cash management procedures.
* Occasionally manage the shop, which will provide opportunities for further development and growth within the company.
* Combine working in a fast-paced retail environment with undertaking training and on-the-job supports to continuously upskill and progress within the company.
* Provide an exceptional customer experience through a helpful, friendly, and knowledgeable approach.
* Accept bets according to procedure, accurately processing customer bets through various channels, including betting terminals and in-shop transactions using the EPOS system in a timely manner.
* Act as a Brand Ambassador, introducing customers to the multi-channel digital journey.
* Maintain shop presentation standards to a high level throughout your working day.
* Ensure all procedures (safety, compliance, and shop operations) are always followed.
* Promote a positive team environment and adhere to Social Responsibility duties.
Requirements:
* Operate with trust and integrity.
* Demonstrate flexibility, as the business operates 7 days a week.
* Be adaptable to the shop environment.
* Show great attention to detail and strong numeracy skills.
* Be an enthusiastic people person who can work independently and as part of a team.
* Have a keen interest in the sporting industry/events and be confident in building rapport and relationships with customers.
* Be ambitious and driven to progress within the company.
* Promote the company brand and focus on results.
* Solve problems creatively.
* Be organized, reliable, and dependable.