Service Advisor Fitzpatrick's Naas (Hyundai & Opel)
Fitzpatrick's Garage Group, celebrating over 70 years in business, operates a number of car dealerships covering Counties Kildare, Laois, Carlow, and Offaly, holding franchises for Hyundai, Opel, and Mercedes-Benz.
Fitzpatrick's Naas, main dealers for Opel, Hyundai, and Toyota Authorized Repairers, wish to recruit an additional Service Advisor to join our successful operation. This is a fantastic opportunity to join our Aftersales team as we embark on a major expansion of our Aftersales operations.
Responsibilities will include:
1. Assist in the day-to-day administration and management of our busy Service Department.
2. Dealing with customers in a courteous and professional manner, anticipating their needs and always exceeding their expectations.
3. Appointment bookings, job scheduling, and liaising with our customers and internal departments.
4. Preparation of repair estimates, final invoicing, and processing and settlement of warranty claims.
5. Maintain product and technical knowledge across our range of passenger cars.
6. Job status monitoring and customer communication.
7. Work with our After-sales teams to ensure agreed targets and deadlines are met.
The successful candidates will have:
1. Previous experience in a customer service role is essential.
2. Be highly motivated and able to work on their own initiative.
3. Previous experience in the motor industry is desirable.
4. Excellent interpersonal and organizational skills.
5. Strong computer skills including MS Office; experience with CDK/Kerridge would be advantageous.
6. Demonstrate a strong interest and knowledge of the motor industry.
7. Full, clean driving license.
Attractive terms including a bonus incentive scheme and pension will be offered to the successful candidates. For the successful applicants, we are offering secure, permanent positions in a company committed to growth and continuous development and training.
If you are interested in this position and believe you can make a significant contribution to our business, please forward your CV to us.
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