Associate Level 1- Client Services
Associate Level 1- Client Services
Location: Dublin Office - George's Quay House
Time Type: Full Time
Posted On: 3 Days Ago
Application Deadline: 31 March 2025
About the Opportunity
Job Type: Permanent
Title: Associate
Department: Client Services
Location: Dublin, Ireland
Reports To: Team Lead
Join us as an 'Associate-Client Services' at Fidelity!
If you enjoy phone conversations with customers and seek a dynamic role, look no further. Discover an exciting opportunity to be a key player in our thriving Customer Services-Call Center team.
What sets you apart:
* Are you confident in your customer service skills?
* Are you able to reliably commute to the office?
* Strong telephone and interpersonal skills, with a willingness to learn new technologies?
* Passionate about finding solutions for customers and contributing positively as a proactive team player?
What sets us apart:
* Join our rapidly growing team.
* Benefit from 12 weeks of supportive in-person and virtual training.
* Discover exciting career advancement possibilities for a secure future.
* Free car parking in our Dublin office.
About Fidelity International
For over 50 years, we have been helping our clients build better financial futures. We provide investment services and retirement expertise to everyone from central banks to private individuals.
Department Overview
The Client Services department is crucial for delivering outstanding customer experiences every day. Our role is to provide help, expertise, and guidance on a range of queries by building strong relationships to develop trust in our business.
What you’ll do:
You will offer first-line support to customers or Financial Advisors and be responsible for delivering the best customer experience possible.
Responsibilities:
* Handle interactions through various channels, primarily phone, email, and letter, understanding their needs to provide the right solutions.
* Take ownership of customer interactions to ensure issues are resolved satisfactorily.
* Explain UK products & services and provide guidance on tools for self-service.
* Adhere to best practices in call processes.
* Acknowledge and manage customer complaints, striving for early resolution.
* Escalate risk or potential fraud situations to the appropriate person.
Your skills and experience:
* Prior experience in a Customer Service industry, preferably in a corporate environment.
* Strong telephone and verbal communication skills.
* Active listener.
* Passionate about delivering positive solutions for customers.
* Experience using technology platforms to deliver service.
* Proactive team player with a desire to improve knowledge.
Feel rewarded:
We offer a comprehensive benefits package, support your development, and are flexible about where and when you work. For more about our work and how you could build your future here, visit careers.fidelityinternational.com.
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