About Amazon Web Services
Amazon Web Services is the market leader and technology forerunner in the Cloud business. We are at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
We offer the opportunity to use the latest cloud computing technologies, helping customers understand application architectures and integration approaches. You will work with best practices for applications, servers, and networks.
As a member of our customer-facing technology team, you will be part of ensuring the success of Amazon Web Services (AWS) as a leading technology organization.
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Cloud Support Security Engineer Role
The Cloud Support Security Engineer role supports our services that have a focus on enabling security specialists using AWS Services including Identity Access Management (IAM), GuardDuty, Shield, Key Management Service (KMS), CloudTrail, CloudHSM, Inspector, etc.
We believe that solid security practices are the foundation for using the Cloud. We are looking for candidates who are passionate about working with products targeted for security professionals.
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Key Job Responsibilities
* This is a customer support role in the Cloud. A typical day involves solving customer's cases through various customer contact channels: telephone, email, and web/live chat.
* You will apply advanced troubleshooting techniques to provide tailored solutions for our customers, driving customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
* Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.
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Career Development Opportunities
* We promote advancement opportunities across the organization to help you meet your career goals.
* We have training programs to help you develop the skills required to be successful in your role.
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BASIC QUALIFICATIONS
* Experience working with Hardware Security Models.
* Identity and Access concepts and technologies to secure production and corporate access, such as: SSO, SAML.
* Federated Identity, RBAC, authentication & authorization solution, etc.
* Understanding of secure-cloud configuration, (CloudTrail, AWS Config, etc), cloud-security technologies (VPC, Security Groups, etc.) and cloud-permission systems (IAM).
* Configuration management (e.g., Puppet, Chef, Ansible, CloudFormation, etc.).
* Experience with a broad array of security technologies, such as NGFW, WAF, SIEM, endpoint security, and more.
* Impeccable communication skills to successfully engage with customers.
* Troubleshooting skills at many levels of complexity.
* 3+ years experience in a relevant technical position.
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PREFERRED QUALIFICATIONS
* One or more security-related certifications, such as CISSP, CEH, CISA, CISM, SECURITY+, OSCP, etc.
* Previous experience in a support role with proven customer satisfaction.