Job Overview
The Sales & Events Manager role involves driving profitability, ensuring guest satisfaction, and delivering excellent service.
The ideal candidate will possess a strong sales focus, a proven track record in event management, and the ability to cultivate lasting client relationships.
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Key Responsibilities:
1. Manage all sales and event planning activities, ensuring a seamless process from enquiry to execution.
2. Coordinate with departments to uphold high quality service standards during event execution.
3. Manage customer satisfaction post-event by handling feedback and resolving any issues promptly and effectively.
4. Perform day-to-day sales activity including lead generation, sales calls, contracting & rate negotiation and attendance at relevant events.
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Client Relations
Build and maintain strong client relationships to ensure high lead-to-booking conversion rates.
Develop creative strategies to drive business and upsell services to existing clients.
Exhibit a positive, professional demeanor in client interactions across all platforms.
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Brand Standards & Compliance
Ensure event execution aligns with the hotel's brand standards.
Stay well-versed in event technology, contract management, and relevant legal requirements to ensure compliance.
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Requirements
* 2-3 years experience in a similar role
* Strong verbal, listening, and written communication skills
* Excellent customer service and relationship management abilities
* Ability to develop, manage and implement strategy and plans
* Thorough understanding of the importance of customer experience and uncompromising standards of excellence
* Strong organisational, strategic planning, negotiation and presentation skills
* Proficiency in Microsoft Office Suite
* In-depth knowledge of event technology, contract management, and legal requirements
* Ability to manage guest room and meeting space inventories effectively
* Highly organised, able to prioritise and handle a demanding workload