IT Support Team Lead Galway/Hybrid Our client, an expanding provider of IT Support services seeks to hire an experienced IT Support Team Lead to join their team. The ideal candidate will have a strong background in providing support for Microsoft Windows, Microsoft 365 applications, Azure AD and On-prem AD environments, IP network communication and basic IP subnetting as well as having broader exposure to support on networking related issues. Responsibilities *Lead and mentor the IT support team, initially managing one Level 2 support technician with the expectation to expand the team significantly over the next two years. *Provide expert support for Microsoft Windows and Microsoft 365 applications including Excel, Word, OneDrive, Teams, PowerPoint, Outlook, and Exchange Online. *Implement and manage user onboarding and offboarding procedures in both Azure AD and On-Prem AD environments. *Ensure all support and service requests are logged and updated in the ticketing system. *Provide regular updates to end-users on ticket progress. *Complete ticket reviews with the Level 2 support engineer and guide them on ticket resolution. *Document site information, procedures and fixes and IT Glue. *Develop and enforce IT policies and procedures to ensure a high level of support and service delivery. *Monitor and report on team performance, providing feedback and identifying areas for improvement. *Stay up to date with the latest industry trends and technologies to ensure the team is equipped with the knowledge and tools needed to provide exceptional support. Qualifications and Experience *Proven experience in an IT support role, with a focus on Microsoft Windows and Microsoft 365 applications. *Strong knowledge of user onboarding and offboarding procedures in Azure AD and On-Prem AD environments. *Solid understanding of IP network communication and basic IP subnetting. *Experience with AutoTask, Datto RMM, and IT Glue is a strong advantage. *Excellent leadership and team management skills, with the ability to mentor and develop team members. *Strong problem-solving skills and the ability to work under pressure. *Excellent communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders. *Relevant certifications in Microsoft technologies and IT support are desirable. Our client has significant growth plans over the next five years, which will allow for a wealth of career progression opportunities within the organisation. There is ample opportunity to learn and gain exposure to new technologies and organisations in this role as well as a competitive salary/package on offer. If interested in learning more about this opportunity, please forward your CV using the apply button. #CplGalTech24 Skills: Windows M365 Azure Active Directory Networking