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Responsibilities:
* Greet customers and offer excellent customer service from intake to release of their vehicles.
* Help determine and diagnose car issues based on customer description and vehicle condition.
* Translate customer-reported problems to actionable work orders for technicians to complete.
* Order necessary parts from suppliers and double-check that they are delivered to technicians.
* Ensure that automotive work provided to customers meets company quality standards.
* Invoice and collect payment from customers for services rendered.
* Handle and resolve customer complaints regarding services.
* Maintain customer records and enter data into computer databases.
Experiences:
* Working knowledge and experience of automotive products, repairs and parts.
* 2+ years’ experience in similar environment.
* Strong organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly.
* Exceptional customer service skills based on experience.
* Ability to communicate automotive processes to customers who may only have basic automotive knowledge.
Salary: Salary is open to negotiation and based on experience. For further information, please email me directly at.
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