Join to apply for the Front Office Manager role at The McWilliam Park Hotel.
Job Description
Location: McWilliam Park Hotel, Kilcolman Road.
Join our fabulous team at McWilliam Park Hotel as a Front Office Manager. This represents an ideal opportunity for an innovative, passionate and standards-driven Front Office Manager.
Under the direction of the General Manager, manage and co-ordinate Front Office operations to provide efficient, prompt, courteous, trouble-free and proactive service to guests; hence maximize room revenue and guest satisfaction. All work will be in line with the hotel’s guidelines and business plan, the departmental business plan, and the Windward Hotel Group’s corporate guidelines and service concepts.
Responsibilities:
* Achieves guest satisfaction and room revenue goals by supervising the Front Office operation.
* Ensures that Front Office is staffed according to need by utilizing business forecasts to schedule employees.
* Oversees and participates in the prompt and courteous check-in and check-out of guests.
* Addresses questions or problems pertaining to customer room accommodations and rates.
* Aids in planning for meetings and special events by meeting with individual customers and convention representatives.
* Controls open and closed dates, availability and condition of rooms.
* Keeps effective key control and participates in matters relating to customer room security.
* Ensures that guest mail and messages are delivered promptly.
* Controls room rates, and implements approved rate changes.
* Monitors advance deposit and credit procedures.
* Responds orally to positive and negative comments expressed in comments from guests, and develops strategies to improve.
* Brings major needs for repair to the attention of the General Manager.
* Checks the arrival list, conference guest list, and VIP list and informs appropriate individuals.
* Blocks rooms for VIPs and special guests.
* Is proficient in all Front Office procedures to be a resource when needed.
* Challenges Front Office staff to utilize yield management, occupancy and average room rate to maximize room revenue.
* Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation.
* Monitors Front Office activities regarding discounts, billing instructions, and compliance with hotel credit policies.
* Analyses the rate variance report to ensure proper room rate and revenue control.
* Analyses credit check report daily for possible doubtful accounts.
Requirements:
* Experienced manager with strong Front Office / Reservations background.
* Systems-driven individual who can implement and monitor policies and procedures.
* Strong revenue, sales and financial acumen.
* High standards of Guest Services with the ability to train others to the same standards.
* Confident, effective manager, able to assume full responsibility of the property as required on duty management shifts.
* Strong IT Skills.
Perks and Benefits:
* Very competitive salary.
* PRSA pension scheme.
* Career progression opportunities across the Windward group.
* Employee Assistance Programme.
* Digital Wellness Programme.
* Complimentary, high quality meals on duty including breakfast, lunch & dinner.
* Complimentary barista-style coffee.
* Discounted room & dining rates in Windward properties for you as well as friends and family.
* Refer-a-friend scheme.
* Training and development opportunities dedicated to your development.
* Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days.
* Cycle-to-work scheme.
About Windward Management:
McWilliam Park Hotel is managed by Windward Management, a leading hospitality management company.
Join Us Today as Front Office Manager!
Closing Date: Friday 7th March, 2025
Contract Type: Full-time
Salary: Based on Experience
Employment Type: Full-time
Job Function: Other
Industries: Hospitality
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