Our client is based in Clondalkin, Dublin 22.
They are recruiting for a motivated leader who thrives in a fast-moving environment and is passionate about driving compliance and operational success.
They are seeking a proactive and strategic leader to oversee a team of Customer Care Executives to drive retailer engagement initiatives and ensure smooth execution of operational activities.
Salary is circa €55k pa plus pension and bonuses.
DUTIES OF THE ROLE : Team Leadership & Management Lead, mentor, and manage a team of four, ensuring achievement of set KPIs and objectives.
Coordinate and oversee store visit scheduling.
Review and interpret store visit data, generating detailed performance reports on a weekly basis.
Supervise portal management.
Cultivate a high-performance culture within the team, encouraging accountability, initiative, and collaboration.
Strategic Planning & Execution Design and implement customer engagement strategies.
Play a key role in shaping long-term operational strategies.
Stakeholder Engagement Establish and maintain positive relationships with retailers / customers.
Performance Monitoring & Reporting Evaluate weekly store visit reports, team performance metrics, and customer statistics.
Deliver data-driven insights and recommendations to enhance strategic initiatives and operational processes.
THE IDEAL CANDIDATE Demonstrated experience in a leadership role, ideally within retail, compliance, or operational management.
Strong organisational skills with the ability to effectively manage multiple priorities.
Excellent communication and stakeholder engagement capabilities, fostering a collaborative environment.
Strategic planning expertise with a results-driven approach to achieving KPIs.
Proficiency in digital tools for reporting, scheduling, and stakeholder management.
Problem-solving ability, capable of handling complex challenges with confidence and clarity.
Resilience and adaptability in a fast-paced, dynamic environment.
Strong competency in Microsoft Office, including PowerPoint, Excel, and Outlook.
Background in project management and process optimisation.
Experience with data analysis and mapping tools to inform operational decision-making.
For further information or 9121894 Skills: Team lead strategic Retail experience essential Benefits: pension bonus wfh