Our client is based in Clondalkin, Dublin 22.
They are recruiting for a motivated leader who thrives in a fast-moving environment and is passionate about driving compliance and operational success.
They are seeking a proactive and strategic leader to oversee a team of Customer Care Executives to drive retailer engagement initiatives and ensure smooth execution of operational activities.
Salary is circa €55k pa plus pension and bonuses.
DUTIES OF THE ROLE :Team Leadership & ManagementLead, mentor, and manage a team of four, ensuring achievement of set KPIs and objectives.Coordinate and oversee store visit scheduling.Review and interpret store visit data, generating detailed performance reports on a weekly basis.Supervise portal management.Cultivate a high-performance culture within the team, encouraging accountability, initiative, and collaboration.Strategic Planning & ExecutionDesign and implement customer engagement strategies.Play a key role in shaping long-term operational strategies.Stakeholder EngagementEstablish and maintain positive relationships with retailers/customers.Performance Monitoring & ReportingEvaluate weekly store visit reports, team performance metrics, and customer statistics.Deliver data-driven insights and recommendations to enhance strategic initiatives and operational processes.THE IDEAL CANDIDATEDemonstrated experience in a leadership role, ideally within retail, compliance, or operational management.Strong organisational skills with the ability to effectively manage multiple priorities.Excellent communication and stakeholder engagement capabilities, fostering a collaborative environment.Strategic planning expertise with a results-driven approach to achieving KPIs.Proficiency in digital tools for reporting, scheduling, and stakeholder management.Problem-solving ability, capable of handling complex challenges with confidence and clarity.Resilience and adaptability in a fast-paced, dynamic environment.Strong competency in Microsoft Office, including PowerPoint, Excel, and Outlook.Background in project management and process optimisation.Experience with data analysis and mapping tools to inform operational decision-making.For further information contact ****** or 9121894
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