Job Description
A Student Support Officer will provide pastoral support to students across college programmes.
Main Responsibilities
* Manage and provision of information and guidance relating to College policies and procedures.
* Provide direction to appropriate support mechanisms within the college.
* Assist in the management and enhancement of student engagement and well-being services at the College.
Student Support
The Student Support Officer will be the first point of contact for:
* Students who are struggling on a programme.
* Students looking for guidance and support.
* Students returning to study after a deferral.
* Students with reasonable accommodations.
College Policies
The Student Support Officer will manage the implementation of the College's Reasonable Accommodation (RA) Policy, including evaluating RA applications and coordinating the implementation of agreed supports.
Student Experience
The Student Support Officer will ensure the appropriate dissemination of student information to relevant teams and support the Head of Student Affairs in devising initiatives to improve student experience, engagement and student well-being.
Requirements
* Relevant third level qualification or diploma.
* Experience of providing support and guidance to students in a similar role in education.
* Excellent administrative and organisational skills.
Excellent interpersonal skills, ability to work under pressure, and excellent knowledge of Microsoft Office are also required.