Job Title: Cloud Support Engineer
Ambassador of the AWS cloud, assisting companies and developers in leveraging its capabilities to run mission-critical applications.
About the Role
* Apply advanced troubleshooting techniques to resolve customer issues.
* Collaborate with global teams to provide world-class support.
* Partner with development teams to improve services and processes.
* Drive customer communication during critical events.
Key Responsibilities
* Technical expertise in computing, networking, security, storage, deployment, and database management.
* Ability to work with customers across multiple channels, including phone, email, and live chat.
* Mentor new hires, develop training programs, and participate in process improvement initiatives.
What We Offer
* Career growth opportunities across the organization.
* Training programs to develop skills required for success.
* A diverse and inclusive workplace culture.