Job Description:
The Merrion Hotel Desk Concierge
This role offers the opportunity to work in a luxury hotel, with high standards and excellent training provided by an experienced team.
Key Responsibilities:
* Welcome guests upon arrival, ensuring a seamless check-in process and providing assistance throughout their stay.
* Offer detailed information about hotel amenities, local attractions, dining options, and entertainment venues.
* Coordinate and manage reservations for dining, transportation, spa services, and other guest requests.
* Address and resolve guest inquiries and concerns promptly, maintaining a high level of professionalism and courtesy.
* Supervise the concierge team - commissionaires and hall porters.
* Manage incoming calls, handle mail and packages, and maintain accurate records of guest preferences and special requests.
Benefits:
* Free English classes
* Excellent classroom and online training for all roles
* Competitive pay rates
* Free hot meals on duty
* Free cleaning of company-provided uniforms
* Birthday gifts and Service Awards
* Subsidised taxi travel: up to €20 contribution towards taxi fare for travel to or from work outside usual public transport times
* Travel and Bike to Work Tax saving Schemes, discounted parking in the city
* Safe scooter and bike parking facilities
* Health and Dental Insurance payments
* Contributory Pension Plan from the day you start work, including Death in Service benefit
* Increased holiday entitlement with length of service
* Recommend a Friend scheme: bonus paid to you for recruiting a friend or colleague to join The Merrion team
* Employee Discounts for room nights, our Garden Room Restaurant and Cellar Bar for you and your family/friends
* Free Employee Assistance Programme free professional counselling and support on everything from anxiety to parenting to exam stress - for you and all your family members
About The Merrion:
The Merrion, a member of the prestigious Leading Hotels of the World, is located opposite Government Buildings in the heart of the city centre. Created from 4 Georgian Townhouses, the 142 bedroom and suites are arranged around two 18th Century style gardens.