The Role
Based in Tekno Surgical, Fonthill, Dublin and reporting to the General Manager, this senior role is responsible for leading and managing the Supply Chain & Operations team (comprising Purchasing, Warehouse, Loan Operations, Inventory Control) to deliver superior service to our customers in line with industry best practice, within an increasingly complex and competitive business environment, while optimising the working capital investment in the business.
The role requires effective engagement, collaboration, and relationship management across enabling functions and particularly with the Clinical Field-based team.
A significant change management program is currently underway at Tekno Surgical in line with the strategic plan for continued growth. The successful candidate will play a central role in leading this change and will be expected to bring proven ability and experience of leading successful transformative change.
Key Responsibilities
* Leadership, management, and development of the Supply Chain & Operations Team, (comprising Purchasing, Warehouse, Loan Operations, Inventory Control) - approx. 40+ employees
o Nurture and maintain a high-performance and motivating work environment.
o Implement an optimum/efficient team structure to deliver on the functional responsibilities.
o Promote and role model Tekno Surgical’s core values.
* Delivery of superior service to Customers; a key differentiator relative to competitors
o Superior service to the Field based team and Customer SLA management
o Measurement of performance to SLA and proactive management of customer related issues/matters
* Champion Operational Excellence within Supply Chain & Operations to achieve best in class business processes and systems, fostering a positive culture of excellence and continuous improvement.
o Emphasis on process simplification and right-first-time processing, driving operational efficiency
o Ensure that the appropriate systems and policies are in place to sustain and improve the delivery of a quality service to customers
o Compliance with all Health & Safety requirements
o Adherence to Quality Management System, Compliance and Regulatory requirements
o Proactively support sustainability and environmental objectives
o Implementation and management of appropriate KPI’s
o Manage the operation within the approved Budget
* Development and execution of a strategy that optimises and controls Tekno Surgical’s entire stock investment to meet/exceed the needs of our customers and their patients and to meet the company’s financial goals.
o The strategy will comprise an overarching approach for the planning, design, execution, control and monitoring of all stock related activities, delivering on key performance indicators.
o Scope includes all Tekno Surgical owned and Supplier owned stock across all locations - includes all stock types, implants, consumable, instrumentation, capital
o Manage and deliver all day-to-day operational responsibilities related to inventory management & control function
o Proactive engagement with key Principals’ supply chain teams to influence/drive performance regarding product supply and deliveries
* Play a leading role in the implementation of the Strategic Plan for Tekno Surgical (Defend & Grow) focused on the next phase of Tekno Surgical’s growth journey
o Sustainable and efficient Operation - Tekno 2.0 Enabling Functions Project
o Support Medtech ERP project to ensure a seamless introduction
o Strategically plan and manage the functions, ensuring required capacity is planned and in place
o Drive innovation and efficiencies across the operation.
Tekno Surgical
Established in 1996 and based in Dublin, Tekno Surgical is a leading provider of Orthopaedic implants in Ireland. Tekno Surgical also has an extensive portfolio covering a wide range of specialties from Maxillofacial, ENT, Surgical Power Tools, Neuro, Interventional Pain, Biologics, Robotics, Navigation, Theatre Disposables, Microscopes, Endoscopy, Surgical Instruments, Electro Surgical, Hospital Furniture, Plastics & Aesthetics and Theatre Installs. Tekno’s customer base includes all Public & Private Hospitals in Ireland. Revenue is c.€75M p.a. and growing.
Tekno Surgical’s mission is to provide best-in-class service across all its specialities ensuring its customers receive a level of service that not only meets but exceeds their expectations. With over 140 employees, the team comprises Clinical Sales, Technical Support Services, Customer Care, Warehouse, Procurement, Logistics, Loan Kits, Marketing, Quality Compliance & Sustainability, Clinical Training and Projects, enabling Tekno to fully represent global leading manufacturers within the Irish market. Business website:
Tekno Surgical is a business within the Medtech Division of Uniphar Group.
Uniphar Medtech
Uniphar Medtech comprises 10 businesses across 21 markets and is the medical device arm of the Uniphar Group.
Uniphar Medtech represents global leading medical device manufacturers across a multitude of specialities. We train, we educate, and we support our customers through dedicated clinical specialists across Sales & Technical Service, Clinical IT, Clinical Applications, Training and Education and Customer Service.
We are more than a distributor; we are a total solutions provider. Each of our businesses compete under their individual brand identity and respective specialities. Uniphar Medtech is the umbrella structure for all 10 brands and in addition incorporates our centralised support functions across Quality and Compliance, Logistics, Warehousing, Operational Excellence, Marketing, HR, Finance & IT. Business website:
Uniphar Medtech is a Division of the Uniphar Group.
Requirements
Key Skills & Experiences
Desirable
* The successful candidate will bring proven ability and experience in leading successful transformative change in a supply chain / operations leadership role and environment.
* Leadership - ability to think strategically, inspire others around a shared vision and strategy
o Demonstrate a genuine interest in growing and developing people
o Proven track record of developing and leading high performing teams
o Proven ability to building trust with the team and develop the leadership potential in others.
o Positively and proactively manage employee performance, coaching people managers on same.
* Strong commercial acumen and ability to positively engage with Commercial teams, Suppliers and Customers.
* Accountability & Commitment - demonstrated ability to deliver to deadlines; comfortable with a fast paced, changing and at times ambiguous environment. Highly resourceful
* Strong Customer Orientation - consistent with Tekno Surgical’s ethos of not only meeting but exceeding customer expectations.
* Strong problem solving and process improvement skills coupled with analytical thinking. Ability to build sustainable improvements incl. technology solutions
* Strong communication skills, both written and oral
* Proficient in IT systems and technology, particularly ERP and related systems
* Effective Relationship Management / Teamwork with Clinical Field-based team and other departments in relation to service delivery and customer expectations, as well as engaging with colleagues across Medtech as required
* Preferable that the candidate possess a good understanding and awareness of the healthcare market, the HSE and the clinical environment
* Ideally hold a third level qualification and have a background in similar sectors such as Operations, Logistics, Services