Job Summary
We are seeking a Support Analyst to join our dynamic and fast-growing data analytics company. This role offers an incredible opportunity to grow your expertise in data analytics, working with cutting-edge tools and technology in a supportive, innovative environment.
Responsibilities:
* Manage and resolve customer queries through our support portal, ensuring prompt and effective responses.
* Collaborate with customers to understand their needs and guide them in producing tailored reports and analytics.
* Assist clients in designing and developing insightful visualizations and reports using tools like Tableau and our proprietary analytics platform.
* Work with the product team to address evolving customer requirements by suggesting and implementing system improvements.
* Partner with internal teams to enhance overall product functionality and service offerings.
Requirements:
* Educational Background: Degree in Information Technology, Information Systems, or a related field.
* Experience: Prior experience in software support or project management is advantageous.
* Technical Skills:
o Strong analytical abilities and understanding of SQL and relational databases.
o Proficiency with data visualization tools (e.g., Tableau, Power BI, or Excel).
* Personal Attributes:
o Excellent communication skills (written and verbal).
o A flexible, solution-focused approach and a positive attitude.
* Bonus Skills: Experience with CoreHR/PeopleXD or Tableau is highly desirable.