**Job Title:** Application/Software Support
SiriusXM and its brands are leading a new era of audio entertainment and services. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories, and music they love.
This is a place where emerging talent and legends come to share authentic and purposeful songs, stories, sounds, and insights through some of the best programming and technology in the world.
The Production Services Operations Team is an agile group of responders, prepared to handle Technical Incident Management and provide Operational Support for the entire Technology Org.
As a Senior Lead, you will be responsible for monitoring, triage, incident management, and technical support of the SiriusXM Consumer Brands to provide the best experience for Customers and the business at large.
Duties and Responsibilities:
* Guide all problems through the incident management process: Problem Intake, Triage and Investigation, Internal Business Stakeholder communications, Resolver Escalation, Resolution Validation, Problem Management
* Perform Daily Technical Operations, Software Deployments, System Alarm Management, Operational Record Keeping and Documentation Maintenance
* Collaborate with Subject Matter Experts across the Organization for Continuous Improvement Opportunities
Requirements and General Skills:
* Excellent interpersonal skills and ability to interact effectively with staff at all levels
* Excellent written and verbal communication and presentation skills
* Excellent organizational skills and attention to details
* Ability to work independently and on a team in a fast-paced environment
* Strong time management skills, with the ability to prioritize and multitask
Technical Skills:
* Thorough knowledge of Slack, Zoom, and Google Suite
* Working knowledge of ServiceNow and Atlassian Suite, including OpsGenie, is a plus
* Familiarization with streaming technologies
You must be based permanently in Ireland and willing to travel into Dublin office approximately once per month. You will work a flexible schedule including weekends, holidays, and overnight shifts. Shifts are as follows: 4 days per week, Sunday-Wednesday 17:00-03:00, Monday-Thursday 02:00-12:00, Wednesday-Saturday 11:00-21:00.