About this Role
The purpose of the ASU LTMA is to manage relationships with a portfolio of customer accounts, analyse accounts and offer suitable sustainable measures for borrowers when necessary. This ensures alignment with business objectives and minimises risk while providing exceptional customer service.
Key Responsibilities:
* Assess customers' circumstances through review of standard documentation.
* Contact borrowers to review documentation results.
* Offer appropriate solutions where possible, in line with business strategy.
* Deliver clear, concise and accurate communication to customers via phone, email or face-to-face interactions.
* Maintain all required service levels in accordance with policy.
* Conduct tasks in compliance with policies, procedures and legislative requirements.
* Ensure all accounts are reviewed and managed in line with company procedures.
* Escalate accounts as necessary without delay.
Requirements:
* Leaving Certificate or equivalent (Essential).
* Accredited Product Adviser (Housing loans) (Essential).
* Qualified Financial Adviser (Desirable).
* Experience or knowledge of Personal Insolvency or Bankruptcy Regulations.
* Knowledge of relevant mortgage lending legislation and industry requirements.
* Clear understanding of the regulatory and legal environment related to the role.
Competencies:
* Collections.
* Legal & Compliance.
* IT Knowledge.
* Accuracy & Quality.
* Influencing or Persuasion and Negotiation skills.
* Team Working.
* Communication skills - Interpersonal and Written.
* Judgment and decision-making.
* Problem Solving.
* Customer Service.