Job Overview
Manage all aspects of the Sales Office operation and achieve performance levels and sales targets as set out by the Company.
Key Responsibilities:
* Manage all aspects of the Sales Office, ensuring Sales Office targets are achieved as per annual business plan and deliver on personal sales targets.
* Lead and manage performance of Sales Executives, Sales Development Coordinator and Sales Advisors.
* Provide necessary coaching, development and support to staff.
* Ensure the team demonstrates the required level of skill, knowledge and behaviour and that all systems and procedures as laid down by the Company are complied with.
Performance Management
Establish a programme of individual meetings to set targets, review performance and identify development needs. Identify training and development necessary to maximise performance outputs.
Additional Responsibilities:
* Deal with poor performance, manage absenteeism and branch resourcing effectively.
* Report on Sales Office activity and sales performance as required by Sales Management.
* Ensure the FBD Customer Complaint Policy and Procedure process is implemented and adhered to in their Sales Office.
* Aquire and maintain comprehensive up-to-date knowledge and information of all the Company's product range and compliance requirements.
Requirements:
* A relevant degree/CIP qualification
* A proven track record in sales and relationship management
* In-depth knowledge of sales processes
* Knowledge of policy administration, Microsoft Office, Intranet, Internet, e-learning