Company DescriptionLinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.Join us to transform the way the world works.Job DescriptionAt LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of them.We are looking for a LMS Solutions Consultant to join our team in providing outstanding customer support to all LinkedIn marketing solutions clients as well as LinkedIn consumers. In this role, you will be responsible for responding to a variety of inquiries through multiple communication channels. You will also identify and act upon opportunities for strategic growth through recommendations to meet and exceed short- and long-term LinkedIn marketing solutions business objectives.
Responsibilities:Maintain an exceptional understanding of the LinkedIn Marketing Solutions (LMS) products and the online advertising industryDo whatever it takes to make LMS clients successful in their marketing goalsProvide technical support solutions to LMS clients as needed and be a single point of contact for issues associated with LMS client-baseCoordinate retention efforts in conjunction with the Product Marketing team as neededOwn the definition and operational rollout of LMS standard operating procedures through documented policies and guidelinesEstablish effective working relationships throughout the organization (with Product, Product Marketing and Product Support teams) to ensure solid communication flow of information and feedback on process, policy and product changesDocument all client contacts accurately and in a timely manner using the appropriate systems and communication channelsEnsure issues are escalated to key stakeholders when needed QualificationsBasic Qualifications:12+ months of experience with online advertising either supporting a product/solution or buying advertisements online; or customer support in applicable fieldFluent in English and French
Preferred Qualifications:Experience interacting with customers via phone, e-mail and chatExperience with search marketing, PPC or other online advertisingExperience interacting with or managing relationships with paying customers and clientsExperience with technologies such as HTML, CSS or JavaScriptExperience with or knowledge of content marketingExpert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)Excellent communication, project management, relationship management and selling skillsAdept at cross-functional team or individual partnership and collaboration with the ability to interact with all levels of the organizationAbility to analyze data, trends and client information to identify product or service growth opportunitiesAbility to effectively manage time, prioritize tasks and work within deadlines with little supervisionNegotiation and or customer retention skillsAbility to work in a fast-paced, startup environmentSuggested Skills: CommunicationAnalyticalTechnicalNegotiationAdditional InformationGlobal Data Privacy Notice for Job Candidates Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.