Head of Visitor Experience
This is a senior leadership role responsible for delivering an exceptional visitor experience across all touchpoints.
About the Role
The Head of Visitor Experience is a pivotal role that demands a strategic leader with exceptional people skills, a commitment to excellence in customer service, and a strong commercial acumen.
Responsibilities:
* Strategic Accountability for Visitor Experiences: Develop and implement a comprehensive visitor experience strategy aligned with the organisation's vision, mission, and goals.
* People Management: Lead, motivate, and manage a diverse team of over 150 employees, including hiring, training, and performance management.
* Set and maintain the highest standards for customer service, ensuring every visitor interaction is positive and memorable.
Requirements:
* Formal qualifications, ideally degree level in event, food and beverage, hospitality, hotel or visitor experience operations business management.
* Strong leadership and people management skills.
* At least 10 years of customer service, hospitality, event and operations experience in a similar industry.
We Offer:
* Contemporary work life balance policies and wellbeing activities.
* Subsidized gym membership.
* Contributory pension scheme.