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Client:
EVO Payments International GmbH, Branch Ireland (Dublin)
Location:
Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
4bbe6a4df904
Job Views:
180
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Key Accountabilities
1. Installation and commissioning of company products.
2. Carry out service maintenance call outs as required.
3. Develop positive customer relationships/experiences.
4. Schedule and prioritize daily service trips.
5. Management of personal spare parts and new devices for deployment.
6. Perform User Acceptance Tests in both the test and production environment to confirm the operational and user experience on new product functionality.
7. Advise management regarding customer satisfaction reports, product performance, and suggest product improvements.
8. Ensure the business provides a high-quality, flexible services solution to our customers.
9. Create and maintain accurate documentation on all activity.
10. Investigate and resolve issues and escalations.
11. Responsible for compliance and process adherence.
12. Interface with other internal departments (e.g., customer services) as required ensuring that customer and team issues are resolved to their satisfaction.
13. Carry out any other duties which may reasonably be expected/requested.
Key Performance Measures/Indicators
1. Performance against agreed SLAs.
2. Completion of key objectives set.
3. Efficiency savings made with continuous process improvements.
Skills
1. Knowledge of routers, GPRS networks, and analogue phone line and networking.
2. Ability to work as an individual and as part of a team with fellow engineers and support staff to resolve unusual issues.
3. Adaptable and flexible under different scenarios.
4. Effective at building positive relationships with key stakeholders and customers.
5. Ability to work to short deadlines and rapidly changing priorities.
6. Computer skills – including Microsoft Office suite, internet, and email.
7. Commercial awareness – e.g., business processes and managing relationships; managing risk and costs; value for money.
8. Excellent customer care and attention to detail.
Experience
1. At least 2 years within an IT or logistics environment involving field operations.
Person Specification
1. A flexible ‘can do’ attitude, hard-working and dedicated.
2. Able to travel in the South East Region.
3. An adaptable team player with a willingness to coach, lead, and motivate team colleagues.
4. Reliable and punctual.
5. Good presentation and a courteous, professional manner.
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