Job Description
Joining a team of seven Customer Service Representatives, and a Team Lead. The customer service agent is a ‘people Person’ and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints.
Key Responsibilities
1. Maintaining a positive, empathetic, and professional attitude toward customers always
2. Responding promptly to customer inquiries
3. Handling a high volume of calls
4. Communicating with customers via phone, email, live chat, or face-to-face
5. Acknowledging and resolving customer complaints
6. Communicating and coordinating with colleagues, as necessary
7. Providing feedback on the efficiency of the customer service process
8. Ensure customer satisfaction and provide professional customer support
Qualification:
9. Gained at least one years’ relevant experience preferably in a customer service environment
10. Have good communication skills with an excellent telephone manner
11. Have demonstrated a good working knowledge of Excel and Word
12. Organised, diplomatic and a good team player
13. A proven ability to work to targets and timelines
14. Available to work a 39 hour week Mon-Friday and the odd Sat and Bank hiliday (rotated between the team)
15. Own Transport required as no public transport services this part of the city.