BizOps Engineer I
Mastercard, Inc. Dublin, Ireland
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
BizOps Engineer I
Job Description:
Overview
The Platform Services BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices.
- Are you a born problem solver who loves to figure out how something works?
- Are you a CI/CD geek who loves all things automation?
- Do you have a low tolerance for manual work and look to automate everything you can?
Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
Role
The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process.
Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.
All About You
For all team members:
* Engage in and improve the whole lifecycle of services - from inception and design, through deployment, operation and refinement.
* Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
* Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
* Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
* Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
* Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
* Practice sustainable incident response and blameless postmortems.
* Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize mean time to recover.
* Work with a global team spread across tech hubs in multiple geographies and time zones.
* Share knowledge and mentor junior resources.
For team members supporting the Dev Ops pipeline:
* Design, implement, and enhance our deployment automation based on Chef. We need proven experience writing Chef recipes/cookbooks as well as designing and implementing an overall Chef based release and deployment process.
* Use Jenkins to orchestrate builds as well as link to Sonar, Chef, Maven, Artifactory, etc. to build out the CI/CD pipeline.
* Support deployments of code into multiple lower environments, emphasizing automating everything as soon as possible.
* Design and implement a Git based code management strategy that will support multiple environment deployments in parallel.
Qualifications
* BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
* Experience with algorithms, data structures, scripting, pipeline management, and software design.
* Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
* Ability to help debug and optimize code and automate routine tasks.
* Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.
* Interest in designing, analyzing and troubleshooting large-scale distributed systems.
* Experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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