About Lennor Group
As a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently.
Our brand, Lennor Metier, is a leading recruitment agency and headhunting firm in the Philippines, partnering with reputable companies to source top talent for direct-hire opportunities. It specializes in IT, Finance, Engineering, Sales & Marketing, Supply Chain, HR, and Executive Search.
Work Engagement: Permanent | Direct Hire
Industry: Healthcare
Salary Range: up to ₱80,000 (Open to negotiation)
Work Setup: Onsite
Work Schedule: Night Shift
Location: Ortigas
Job Overview
The Spanish Bilingual Operations Supervisor oversees the daily operations of the production, ensuring high-quality customer service, team performance, and compliance with industry standards. This role involves managing customer service representatives, monitoring productivity, and implementing process improvements while fostering a positive and efficient work environment.
Your Responsibilities:
1. Lead and manage a team of customer service representatives, ensuring performance targets are met.
2. Monitor service calls for accuracy, professionalism, and compliance with company policies, providing coaching and feedback as needed.
3. Analyze team productivity, generate reports, and implement strategies for performance improvement.
4. Handle escalations, address customer concerns, and recommend corrective actions.
5. Train, motivate, and support team members, conducting performance evaluations and disciplinary actions when necessary.
6. Ensure adherence to medical billing regulations, HIPAA, and industry standards.
7. Collaborate with management to optimize workflows, enhance customer experience, and maintain operational efficiency.
8. Perform customer service representative duties when required.
What our Client is Looking For:
1. Fluent in both English and Spanish, oral and written.
2. 1-3 years of supervisory experience in a call center environment.
3. Strong leadership, decision-making, and problem-solving skills.
4. Proficiency in MS Excel, PowerPoint, and other relevant software; Epic, GE, and eClinicalWorks are a plus.
5. Knowledge of payer/insurance benefits and healthcare revenue cycle processes.
6. Excellent communication, interpersonal, and organizational skills.
7. Ability to manage conflicts, provide coaching, and drive team performance.
8. Customer-focused mindset with experience handling escalations and service improvements.
9. Ability to analyze data, develop workflows, and implement process improvements.
10. Adaptability in a fast-paced, high-pressure environment.
Ready to take the next step in your career? Submit your application now!
We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.
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