Work hard.
Have fun.
Make history.
The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for item-related problems and issues related to all retail and merchant catalog.
As a member of Amazon Selection and Catalog Systems team, you'll play a key role in driving Amazon's business.
You will be responsible for monitoring the data flow as well as meeting ticket SLAs and driving root cause resolution defects.
The Amazon Selection and Catalog Systems team is responsible for the systems that allow our business units to provide customers with the largest, highest quality, and most up to date selection in the world.
You will play a key role in supporting our business teams worldwide by providing critical product support, carrying out data research, liaising with technology and other internal teams on workflow improvements, data interpretation and data improvements and help providing solutions that drive ongoing improvements to the quality of Amazon's catalogs.
This role requires an individual with excellent analytical abilities and outstanding business acumen.
The successful candidate will be a self-starter, comfortable with ambiguity, have strong attention to detail, and will be comfortable accessing and working with data from multiple sources.
The candidate should also have strong communication skills, enabling them to work with key business stakeholders to understand requirements and shape analytical deliverables.
Candidate should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to work cross-organizationally.
A keen sense of ownership and drive is a must.
The role will work with a diverse set of data and cross-functional teams as well as use data to drive process improvement.
An ideal engineer is one who enjoys discovering and solving ambiguous problems, can quickly learn complex systems, and enjoys building actionable insights from data.
To meet these challenges we are looking for passionate, talented and super-smart support engineers.
We are looking for people who innovate, love solving hard problems and never take no for an answer.
Our engineers are top-notch engineers, who work hard, have fun and make history.
Key job responsibilitiesBig Picture: solve problems at their root, stepping back to understand the broader contextProactive: You display energy and initiative in solving problems.
You follow all possible avenues to get the job doneAdaptable: You undertake a variety of tasks willingly.
You switch from complex to routine tasks when required.
You adapt quickly to new technologies and products.
You work effectively with a variety of personalities and work stylesQuality: You demonstrate appropriate quality and thoroughness.Integrity: You act with personal integrity at all timesProfessional: You work within your team's process.
You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off.
You have a positive, can-do approach to workMigrate the metadata and business rules from existing manual templates into Unified Platform to provide new listing experiences to internal customers.Analyze and fix inconsistencies of existing metadata and business rulesUse problem solving and analytical skills to solve business problems and drive process improvementsBASIC QUALIFICATIONS2+ years of software development, or 2+ years of technical support experienceExperience troubleshooting and debugging technical systemsExperience in UnixExperience scripting in modern programming languagesBachelor's degree in computer science or equivalentPREFERRED QUALIFICATIONSProfessional experience of 2+ years in Operations / Support environment.Demonstrated experience in Python or shell scripts, Java, a sound understanding of web technologies.Proficient in Python / JavaDemonstrated skill and passion for problem solving and operational excellenceAbility to understand, troubleshoot and describe complex technical processes and issues.Clear and effective communication & documentation skillsAbility to work effectively with tight deadlines in a fast-paced environmentProven ability to manage multiple, competing priorities simultaneouslyProven analytical and quantitative skills (includes the ability to effectively use tools such as Excel) and an ability to analyze, migrate, solve ambiguity and fix inconsistencies of metadata.Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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