Job ID: 2779749
AWS Cloud Premium Support Team
We are passionate about cloud computing and strive to provide world-class support to our customers.
Why We Are Important
AWS Engineers provide advanced monitoring, troubleshooting solutions to our customers along with replicating and reproducing issues in order to provide high standard resolutions for complex situations. Our Engineers are the point of contact to our customers during critical events, being our clients' Consultants.
Our Culture
We have a diverse team of experts who are wickedly smart, fanatical about cloud computing, and believe that world class support is critical to customer success.
How We're Changing Careers
We will challenge you, teach you, and reward you when you perform well, develop you and help you to reach your dreams. We will help you to relocate yourself and your family, if required - the team is globally distributed, working under a follow-the-sun model and is growing insanely.
About AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
BASIC QUALIFICATIONS
* Ability to communicate effectively in English and Portuguese (written and spoken) with 2+ years of relevant experience
* Exposure to streaming technologies (Redshift, Quicksight, Neptune). Log analysis and General Troubleshooting understanding on Elastic Stack (Elastic, Logstash, Beats, Kibana, Fluentd etc)
* Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory), Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
* Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
PREFERRED QUALIFICATIONS
* Experience in a customer support environment, analysing, troubleshooting, and providing solutions to technical issues
* Understanding of Cloud Computing concepts
* Experience scripting or developing in at least one of the following languages: Python, R, Ruby, GO, Java, .NET (C#), JavaScript
* Exposure to Database Fundamentals and General Troubleshooting in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer)