Customer Collaboration Manager (1-year contract)
Customer Collaboration Manager (1-year contract)
Apply locations Utrecht, Netherlands Cork time type Full time posted on Posted 2 Days Ago job requisition id 142238
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
The Team and Role:
We are passionate about bringing the Logitech experience to people anywhere in Europe and want to be the most reliable and trustworthy Customer Supply Chain Partner Logitech and Customers have ever experienced. Therefore we are looking for a talented and experienced Customer Collaboration Manager that will bring passion into the role and push boundaries to translate customer experience and growth ambitions into distribution and supply chain solutions to provide world-class service.
The Customer Collaboration Manager will report to Sr. Retail/Etail Regional Manager, helping to lead the Customer Collaboration team in a hands-on position that will be the Logitech supply chain operations interface to Europe Top Accounts. This role is critical in providing leadership across Sales, Planning, Replenishment, Order Management, and the Customer to forecast and execute aligned revenue plans and support customers’ product and service level requirements.
Will be leading and driving collaborative process with Region Commercial Organization and Strategic Partnership for the Top Accounts to actively manage customer expectations of in-stock inventory, on-shelf availability, service levels and promotional activities, and communicate customer needs and requirements to supply chain partners to facilitate inventory planning and deployment.
Will lead a team directly or indirectly in participating in formulating and implementing distribution and logistics strategies, supply chain processes and systems, and order planning and execution at a strategic level, to ensure the right products are supplied into markets at the right time.
Your Contribution:
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. In this role you will:
* Collaborate with T1 and T2 customers to achieve service level, on-shelf availability, inventory, revenue and DCS goals
* Support Gross Revenue and Direct Customer Sales for the business
* Manage customer expectations to a senior level
* Organize business reviews and review progress to joint business plans
* Translate voice of the customer into Logitech business requirements and work upstream to resolve
* Develop and deliver team & customer strategy aligned with business leaders
* Active partnerships with external stakeholders such as distribution and outsourced logistics partners, and internal business partners like Sales & Operations Execution, Demand Planning, Sales and Marketing, and Finance focusing on customer centricity.
* Lead and drive compelling Collaborative Planning, Forecasting and Replenishment (CPFR) conversations.
* Review supply (Forecast and Event logs) and demand (customer orders) situations and resolve gaps proactively. This also includes developing a forward-looking insight in projecting upcoming orders based on Sell-Through (ST) and channel inventory information and market knowledge.
* Management & delivery of relevant internal & external KPI's, developing and actively publishing reports on sales and operation performances such as in-stock, on-time in-full (OTIF), Fill Rate, OSA, order cycle time, order linearity, aging and excess inventory in DC, and channel inventory.
* Effective Event & Channel Management analysis and resolution
* Tactically develop and support cost savings initiatives to drive continuous improvement of key supply chain metrics - cost, service, and inventory cycle time.
* Identify gaps in processes and implement sustainable solutions
* Propose/ Lead / Participate in Logitech (Global) projects
* Provide Informal Team Leadership
* Support recruitment processes
Key Qualifications:
* Strong knowledge of Supply Chain cost & revenue drivers
* Strong negotiation and conflict resolution abilities
* Ability to understand a business requirement and translate it into a supply chain solution or action
* Strong analytical skills including Excel
* Service & CIP mindset
* Able to create and deliver presentations
* Leading by example in line with Logitech Values
* Able to influence stakeholders at all levels of the business (also cross-functional)
* Strong verbal & written communication skills
* Stress resistant and capable of dealing with multiple tasks under pressure
* Being a strong team player
Preferred Qualifications:
* Ability to influence and reconcile value proposition goals
* Excellent service and customer experience mindset
* Growth mindset
* CPFR Implementation proven experience will be seen as an advantage
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