Job Description
Main Responsibilities:
* Process driving licence applications within specified timeframes, ensuring high standards of customer service and compliance with validation rules.
* Apply due diligence to all documents, image captures, and signature uploads in the NDLS Front Office Solution.
* Maintain guidelines for proper use of the Front Office Solution and Dual Screen Technology.
* Complete required on-site and virtual training, keeping accurate records and submitting them as directed.
* Ensure full compliance with the Company's Code of Integrity & Professional Conduct and SGS Equality & Diversity policies.
* Stay up-to-date with Standard Operating Procedures (SOPs), the procedures manual, and additional support materials related to the Verification Officer role.
* Report serious discrepancies, security breaches, or data breaches to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager, and Head of Security.
* Comply with the Company's Integrity Policy, Mobile Phone Policy, and Uniform Policy.
* Travel to other NDLS Centres as required.
* Commit to working Saturdays as part of a fair roster rotation.
* Maintain a professional and safe work environment, prioritizing health and safety in line with company policies.
Qualifications
A minimum of Leaving Certificate and/or FETAC 5 skills certificate is required.