About Us
We are passionate about making home a reality at Dublin Simon Community. Our aim is to empower people to access and retain a home by providing housing, prevention, addiction treatment, emergency response, and other targeted interventions through advocacy and partnership.
About the Job
This vacancy is within the Risk, Compliance & BI team of Dublin Simon Community which oversees risk management, compliance monitoring, data protection, document management, incident reporting, and statistics.
The Business Intelligence (BI) Officer will lead on improving the quality of data and the use of data analytics across the organisation to enhance performance and reporting.
Key Responsibilities
1. Improving the quality, accessibility, and security of organisational data
2. Production and validation of internal and external reports
3. Assisting staff across the organisation to access and use existing and new systems
Core Job Requirements
Improving Data Quality
* Developing and supporting implementation of a Business Intelligence Framework
* Supporting Service Managers to improve internal data quality
* Data validation carried out on Salesforce client data, complaints data, and incident reports
* Increasing efficiency of our Client CRM system
* Working with internal stakeholders to understand their requirements and creating enhancements and/or amendments to workflows and objects in our Salesforce-based CRM
* Proactively identifying recurring data quality trends and implementing system controls to mitigate
Producing Reports
* Producing and validating internal and external reports
* Production of Internal Organisational performance and impact reports
* Ensuring validation and assurance pathways are carried out before external reports issue
* Ensuring timeliness of reporting and escalating any delays to management
* Development and maintenance of enhanced organisational reporting
* Development of dashboards for organisation management to track performance and progress against impact goals
* Automating the extraction and compilation of organisational metrics to improve timeliness of reporting
Person Specification
Essential Qualifications and Skills
* A degree or post-graduate qualification in a discipline such as Business, Information Management, or Data Analysis or equivalent experience working in any of the following settings: Quality Standards/Quality Management Systems/Project Management/Compliance/Regulatory
* Strong project management, organisational skills to coordinate work plans, multiple tasks, prioritise work, manage multiple priorities, and meet deadlines
* Ability to collect, organise, analyse, and disseminate significant amounts of information in audience-appropriate formats with attention to detail, accuracy, and presentation
* Ability to work with internal and external stakeholders in a constructive and approachable manner, collaborating closely with Risk, Compliance & BI team colleagues and interacting with colleagues of all levels of seniority across the organisation
* Demonstrated team player and creative problem solver
* Excellent knowledge of Microsoft Excel and Microsoft Word. Curious about technology and willing to test and apply new applications and ways of working
* Attention to detail and the ability to produce timely and accurate reports
* A positive and flexible approach to working in a busy, open plan office with site visits to Dublin Simon services
* Able to cope with and respond positively to change
* Ability to work productively as an individual contributor and collaboratively as a team member
Desirable Qualifications and Skills
* Project Management/Quality/Systems/Data Protection qualification
* Experience designing and delivering internal audits
* Knowledge of National Quality Standards Framework ('NQSF') for homeless service provision
* Experience implementing or achieving a quality accreditation
* Experience of working in the non-profit sector
* Understanding of homeless issues in Ireland
* Familiarity with complete Microsoft Office 365 package
* Familiarity with Salesforce CRM systems
* Familiarity with Power BI or other data visualisation tools