PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and Kaizen Energy.
With almost 500 employees and growing, PrepayPower is the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.
Ranked as a top employer for five years in a row by Great Places to Work Ireland, we offer ambitious candidates a fast-paced and challenging work environment with enormous opportunities for growth.
Join us and become part of a dynamic, ambitious team putting control in the hands of our customers.
Your New Key Role Responsibilities
* Manage 50-70 incoming telephone calls per day.
* Identify and assess customers' needs to resolve their issues.
* Build relationships and trust with customers through open and interactive communication.
* Provide accurate, valid, and complete information to customers and internal departments by using the right methods/tools.
* Meet personal/customer experience team SLA targets.
* Keep records of customer interactions, process customer accounts, and file documents.
* Follow communication procedures, guidelines, and policies.
* Go the extra mile to engage customers.
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