Job Category: Call Centre and Customer Service
Job Description
Customer Care Executive
Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveler's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs
In the post-pandemic world, travel insurance is more important than ever. We are committed to delivering an exceptional service for our customers and we want you to be part of that journey.
So, what's the job?
1. You'll handle enquiries by phone, email, messaging and provide advice and dealing with enquiries and assisting customers regarding (but not limited to) policy coverage and policy administration.
2. You'll achieve set KPIs.
3. You'll complete mid-term adjustments on policies.
4. You'll escalate complaints to management if unable to resolve.
And what are we looking for?
1. You'll have strong written and verbal communication skills – you can communicate with anyone.
2. You'll have previous customer service or sales experience preferably working in a customer service environment.
3. You'll have the ability to assess information quickly with attention to detail and ask questions when required.
4. You'll have a passion for customer service and solving customer problems.
5. Previous exposure to Insurance or Financial Services would be an advantage but not a requirement.
6. You'll be flexible with shifts including weekdays and occasional weekends/bank holidays as required.
So, why choose us?
We value optimism, caring, togetherness, reliability and determination.
We have more than 1500 employees worldwide: we're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
Job flexibility: We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
Career growth: We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business
Take the time you need, for you and your community: We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
Diversity and inclusion: We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
We also offer some fantastic benefits including:
1. Travel insurance.
2. Discounts on company products.
3. Health insurance.
4. Life insurance.
5. Income protection.
6. 25 days annual leave.
7. Short term incentive plan.
8. Employee reward and recognition scheme.
9. Competitive family and parental leave programme.
10. Employee assistance program.
11. Volunteering leave.
12. Online learning and training opportunities.
13. Professional membership.
14. Work anniversary leave.
15. Generous annual leave + the opportunity to purchase additional leave.
Apply today and let's go great places together
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