Certa Ireland welcomes applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees with a disability. Should you have a reasonable accommodation request please email ciara.delaney@certaireland.ie
Certa Ireland is a wholly owned subsidiary of DCC plc and is part of the Energy Division of the Group. We were born out of the combination of successful Irish energy brands. We are one of the country’s leading home heating oil, commercial fuel, and agricultural diesel suppliers, in addition to other business divisions including retail forecourts, fuel card services and lubricants. In recent years Certa Ireland has grown with the acquisition of Campus Oil, Jones Oil, two lubricant businesses, and the establishment of the Certa forecourt network.
Main Purpose of the Role:
To assist in the smooth running of the depot on a day-to-day basis by working primarily on the telephone on both inbound and outbound domestic calls. Responsibilities will include telesales and customer care, involvement in credit control phone calls and co-ordination with reps and drivers to ensure excellent customer service in all areas of the sale. The Depot Assistant will support Depot Supervisor in the day-to-day activities of the depot.
Key Responsibilities:
Safety:
* Complete daily depot checks using the systems provided.
* Report near misses using the correct system.
* Report any safety concern to your supervisor.
* Ensure compliance in wearing the correct PPE whilst out in the yard.
Sales:
* Taking Payment at the Depot for all Yard Sales.
* Placing domestic and bulk orders for customers over the phone and at the counter.
* Promote the sales of other products in the depot.
* Promote the Tesco Clubcard to customers paying for fuel.
* Promote HVO as an alternative to customers over the phone.
* Encourage customers to pay by credit card or COD for their domestic delivery.
Customer Service:
* Be customer obsessed always trying to exceed customers expectations.
* Promote Certa as a brand to customers.
* Ensure that all customer queries are dealt with in an appropriate time frame to their resolution.
* First point of contact on the phones ensuring all incoming calls are handled in an efficient manner.
* Maintain good relations with existing customers.
* Check customer pricing/customer balances while customers are on the phone.
* Set up new domestic customers while the customer is on the phone ensuring data is accurate and complete.
Administration & Other:
* Assist the supervisor in working with head office to ensure all processing is closed off correctly to agreed timelines.
* Carry out end of shift procedures including cashing off yard sales to ensure all paperwork is completed correctly and accurately.
* Follow end of day procedures including closing and locking up the yard while observing safety and security policies.
* Complete ad hoc administration duties as required ensuring the smooth running of the depot.
* Treat customers both external and internal with dignity and respect.
* Embrace the Certa way culture in your daily tasks.
* Be open to suggesting improvements to your supervisor.
* Be willing to accept feedback and learnings.
Personal Attributes / Experience Required
* Previous experience in a customer focused role.
* Experience of working in a telesales environment is advantageous.
* Cash handling experience is advantageous.
* IT skills – proficient in Microsoft Excel and Teams.
* Resilient and capable of working well under pressure.
* Committed, enthusiastic and energetic.
* A strong relationship builder.
* A highly motivated self-starter.
* Detail-oriented, focused on accuracy and attention to detail.
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