About Us
At Eli Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism.
Eli Lilly Cork
Eli Lilly Cork is made up of a talented diverse team of over 1,600 employees across 38 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more.
Career Opportunities
We offer a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidized canteen, onsite gym, travel subsidies and on-site parking. In-house People Development services, Educational Assistance, and our 'Live Your BEST Life' wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.
Purpose of the Role
Customer Excellence & Medical Solution
The purpose of this role is to provide timely, professional and quality responses to medical/pharmaceutical inquiries from customers (e.g. healthcare professionals, patients), aligning to standards and focusing on customer experience (CX). This includes documenting all customer interactions in the appropriate computer systems, following business procedures to ensure regulatory compliance.
Main Responsibilities
* Enquiries Management
* Create, Promote and Maintain Operational Excellence
* Compliance
* Partnership
Additional Responsibilities
* Delivery & Operational Excellence
* People and Culture
* Partnership and Outreach
Qualifications
To be successful in this role, you will require a Bachelor's degree, diploma or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline. You will also have educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field to understand national health care systems and organizational hierarchies.
Skills and Experience
You will need excellent active listening skills, effective verbal skills, and excellent written skills to respond to customers with a rational and empathetic manner. Proactive, analytical and pragmatic approach to problem-solving is also required, as well as ability to work under pressure and manage multiple priorities. Proficient computer skills and knowledge of customer center or medical information operational experience are also necessary.
Lilly Values
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. We do not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.