Job Summary
Rippling brings together all workforce systems, such as payroll, expenses, benefits, and computers. This allows for the management and automation of every part of the employee lifecycle in a single system.
About the Role:
The Technical Account Manager (TAM) will partner with customers to understand their needs, demonstrate how Rippling solves their challenges, and drive adoption of our comprehensive product suite.
Key Responsibilities:
* Ensure customer success and satisfaction, taking full ownership of your portfolio and driving customer retention.
* Serve as a Subject Matter Expert (SME) for EMEA customers, providing best practice advice and guidance on Rippling's products and services.
* Act as the voice of the customer in EMEA, gathering feedback and advocating for their needs with internal teams.
* Drive adoption of key Rippling features, new product releases, and industry best practices.
* Proactively manage and resolve high-priority customer issues, ensuring rapid and efficient resolutions.
* Collaborate directly with customers to understand and optimize their HR, payroll, benefits administration, and IT workflows.
Requirements:
* 3+ years of experience in a customer-facing role at a SaaS company, ideally in technical account management or a similar function.
* Experience with payroll is highly preferred; knowledge of HRIS or other HR/HCM SaaS platforms is a plus.
* Proven ability to manage a scaled book of business and build strong, lasting customer relationships.
* Excellent time management skills, with the ability to prioritize tasks effectively and adapt to shifting demands.
* Strong problem-solving skills and a track record of resolving customer issues quickly and professionally.
* Fluency in German or French preferred but not required.
* A passion for delivering a top-tier customer experience and helping both customers and internal teams succeed.
* Excellent written and verbal communication skills.
* Flexibility to adjust to evolving responsibilities in a fast-growing, dynamic team environment.
* An eagerness to work cross-functionally, collaborating closely with product and engineering teams to ensure customer needs are met and exceeded.
Languages: English (preferred), German or French (optional)
Location: EMEA region