Key Elements of the Role
The successful candidate will be responsible for developing and growing the spare parts business within our Spare Parts Department. This includes interacting with customers, processing orders, and coordinating the development and distribution of parts to ensure timely delivery.
Responsibilities:
* Developing the spare parts business within the Spare Parts Department
* Interacting with customers, dealing with their enquiries and responding appropriately
* Identifying customer requirements and processing orders in accordance with established procedures
* Coordinating the development and distribution of parts to customers, considering financial impact, return issues, and warranty support
* Resolving complaints by determining the appropriate response, considering consumer satisfaction and financial impact
* Managing stock control and material planning
* Acting as a professional liaison with various departments, including Design, Production, Sales, and Purchase
* Working with internal and external parties to ensure timely delivery of spare part orders
* Performing general administration tasks, such as sales orders, invoicing, contract spares, and stock adjustments
* Tracking and reporting on key department metrics
Qualifications and Experience:
* A third-level degree qualification or trade in a relevant discipline or suitable experience (Engineering is preferred)
* Manufacturing background is desirable
* 1-2 years' experience in a similar role
* Good working knowledge of Baan, LIKV, and Excel
* Expertise in sales procedures and best practices
* Proven ability to implement process improvement initiatives
Requirements:
* Service-minded, customer-focused, and team player with strong leadership skills
* Strong decision-making and problem-solving skills
Benefits:
* Competitive salary
* Pension scheme
* Training and development opportunities
* Subsidised canteen
* Retailer discounts
* Travel opportunities
* Sports and social club
* Cycle to work scheme
* Early finish on Fridays