Job Title: Cloud Support Engineer
Description:
This role supports our services that focus on Databases technologies including RDS (Aurora, SQL Server, MariaDB, MySQL), Database Migration Services, Lightsail, and more.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.
Responsibilities:
* Apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
* Coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.
Requirements:
* Administration experience with one of the following Database engines: SQL Server, MySQL, MariaDB, Amazon Aurora.
* Experience with System Administration in Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and related services (Active Directory).
* Experience with Networking and troubleshooting (TCP/IP, DNS, routing, firewalls, or LAN/WAN).
Preferred Qualifications:
* Experience with Database troubleshooting and performance tuning.
* Experience with setting up monitoring/alarming for Database environments.
* Experience with Database migration and ETL.
* Experience with query analyzers and query tuning/slow query optimization.
* Knowledge of AWS and Cloud Computing concepts.
* Experience Troubleshooting the full application stacks from Operating system through to custom applications.
Benefits:
* Learn and use groundbreaking technologies.
* Interact with leading engineers around the world.
* Partner with AWS teams to help reproduce and resolve customer issues.
* Drive customer communication during critical events.
* Drive projects that improve support-related processes and our customers' technical support experience.
* Write tutorials, how-to videos, and other technical articles for the developer community.
About Us:
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.