You will be the first point of contact for our clients and will have responsibility for their performance and satisfaction. Together with your clients, you will develop authentic itineraries and create memories for their customers that will last a lifetime. You will be part of a team of passionate colleagues from all over the world, who stand together and help each other across departments.
Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics, and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.
We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.
Your responsibilities
* Support senior team members in crafting engaging tour itineraries and packages.
* Coordinating logistics and booking accommodations, transport, and activities etc.
* To be in contact with the Tour Leader during the tour on a regular basis to make further adjustments in the program if needed and solve any problems.
* To double-check, get the final travel documents ready, and send them to the client.
* Monitor if payment conditions are respected, and/or that invoices are accurate and on time. Will report eventual delays to the DM/supervisor or team leader.
* Provide support and/or cover for other departments when needed.
Your profile
* You should be fluent in both written and spoken Mandarin.
* For the position in the Far East Department, we expect that you are fluent in Mandarin both written and spoken.
* Both positions require a high level of written and spoken English.
* Passion for the travel and tourism industry. Experience within the travel industry is a plus.
* Strong organizational skills and attention to detail.
* Excellent communication and interpersonal abilities.
* Relevant education or coursework is a plus.
* Good computer skills and fluency with Microsoft Office package.
* Ability to work effectively in a fast-moving organization and dynamic environment.
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