Job Summary
The Service Desk Administrator will monitor helpdesk tickets, provide first-line IT support, and escalate issues to ensure smooth IT operations. This role requires collaboration with internal teams and third-party vendors to maintain system efficiency.
Key Responsibilities:
* Monitor and manage IT helpdesk tickets.
* Provide first-line technical support.
* Escalate and assign unresolved queries.
* Maintain system documentation and daily checks.
Requirements:
* Degree in Computer Science or related field.
* 2+ years of helpdesk/IT operations experience.
* Knowledge of networking, Windows OS, and Office 365.
* Experience with ITIL frameworks is a plus.
About the Role
This position involves working closely with various teams to ensure the efficient operation of systems. The successful candidate will possess strong analytical and problem-solving skills, as well as excellent communication abilities.