Presidio, Where Teamwork and Innovation Shape the Future Atâ¯Presidio, we’re at the forefront of a global technology revolution, transforming industries throughâ¯cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.
The RoleAt Presidio a Senior Engineer role, is a 2nd level position providing on-site/remote support for specific clients, acting as the first point of contact for any issues or requests, via phone, email or in person. This role is part of our dedicated support team. Applicant will need to have a broad technical background with good customer service and communication skills, an eagerness to learn.
Responsibilities Include:
On-site support for Dublin city based customer )one day per week).
Providing 2nd Level Support on a broad range of technologies.
Being available to support end-users and back-end calls via email, phone and in person.
Logging, categorising & prioritising calls.
Creating / modifying tickets to ensure information such as Type, Technology, Priority is correct before escalating to the correct team if required.
Keeping track and logging billable time entries
Responsible for complying with all ISMS Policies and Procedures within Presidio and support the ISMS continuous improvement process.
Working on escalated and high priority incidents
Required Skills and Professional Experience:
Microsoft Windows Server
Active Directory
Office 365
Strong networking skills (Good understanding of TCP /IP and ISO Model)
Firewalls (SonicWALL and FortiGate) Preferable but not necessary
Hypervisors and Virtualisation (VMware)
RDS solutions (Citrix and Windows RDS)
MCITP / MCSA Preferable but not necessary
Private/Public/Hybrid cloud experience is a plus
Nutanix knowledge desired but not essential
Essential Skills:
Ability to communicate well with all levels of staff at client sites.
Quickly build rapport and gain client confidence.
Work individually and as a team.
Be able to follow company procedures and methods.
Available to work out of hours / weekends if necessary.
Be a logical thinker.
Have a proven track record in trouble shooting and problem solving.
Be able to utilise all tools available to resolve 95% of issues at the first time of asking.
Ability to quickly learn new products.
Go on-site when required.
Your future at PresidioJoiningâ¯Presidioâ¯means stepping into aâ¯culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise inâ¯AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here,â¯your impact is real.â¯Whether you're harnessing the power ofâ¯Generative AI, architecting resilientâ¯digital ecosystems, or drivingâ¯data-driven transformation, you’ll be part of a team that is shaping the future.
Ready to innovate? Let’s redefine what’s next—together.
About PresidioPresidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com
Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.
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