1. To work closely with Reception and carry out any request that they may have in relation to customer needs.
2. To ensure all departmental S.O.P’s, Hotel Policies and Procedures are adhered to.
3. If you are monitoring the main door at night, ensure all Guests show their room card prior to gaining entry into the late bar.
4. To ensure all corridors are clear from trays and debris, collecting any breakfast cards for room service in the morning.
5. To ensure the bar closes at the appropriate time and that Guests are escorted if need be up to their bedrooms.
6. To operate floor polisher and have working knowledge of computers.
7. To provide room service to Guests in accordance with Hotel Policies.
8. To serve the late bar for residents.
9. To clean and ensure the lobby and surrounding areas where Guests are, are left clean and tidy.
10. To ensure back of house areas, including the kitchen area where the night porter prepares food, is left clean.
11. To answer the calls on Reception where possible.
12. Write any Health/safety or maintenance faults in the book at Reception.
13. To be vigilant at all times and report any suspicious security matters or intruders on the premises.
14. To carry out fire walks during your shift and sign logs. Remove blockages.
15. To set-up rooms as directed by the Duty Manager or assist other departments with preparation for the following day.
16. To maintain an open communication line with Staff & Guests.
17. To be environmentally friendly and cost aware.
18. To carry out additional duties as requested by the Night Manager / Duty Manager.
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