Title: Operations Assistant (Medical Secretary)
Department: Mercer's Medical Centre
Tenure: Full time Permanent
Location: Practice Manager or nominee
RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health.
Here, you will thrive in an innovative and inclusive atmosphere and your personal development and wellbeing will be supported.
We invite you to join us to help deliver on our exciting mission "To educate, nurture and discover for the benefit of human health".
Mercer's Medical Centre is a purpose-built Group Practice which is part of the Royal College of Surgeons in Ireland.
The practice is based in the old Mercer's Hospital in the heart of Dublin's south inner city.
The Centre is comprised of a General Practitioner medical service and a Travel Health service.
The practice has a complex clinical profile with responsibilities to regular patients (both GMS and private), occupational medicine and travel health contracts, and medical services to staff and students of RCSI.
About the post: Specifically, the duties of the post are: Managing a busy Reception, receiving and dealing with 200+ incoming telephone calls and 200+ incoming emails a dayWelcoming patients into the Practice and recording their attendanceSupporting the Clinicians throughout the dayDaily office administration such as Dictaphone typing, scanning, telephone services and general secretarial dutiesScanning confidential information and downloading test results to patients' chartsTaking prescription requestsTaking cash/card payments, and balancing receipts and payments at the end of the dayProviding correct information to patients about our services, for e.g.
travel vaccinations, costs, information about smear tests, etc.Dealing with the public's queries or complaintsUndertaking other appropriate duties as assigned by the Practice Manager or nomineeComplying with statutory legislation and Department rules and requirements in furtherance of your own and general staff welfare and safetyUndergoing programmes of training and development as may be required from time to timeRepresenting the best interests of Mercer's Medical Centre and RCSI at all timesKnowledge & Experience (essential): Proven customer facing experience in a dynamic, busy settingHighly computer literateExperience dealing with challenging situationsKnowledge & Experience (highly desirable): Client facing experience in a primary care settingExperience with practice management software, specifically, Helix Practice ManagerKnowledge of and experience with the PCRS system, the HSE, GMS process and systems, combined antenatal care (CANC) scheme, childhood immunisation programme, and all other Irish primary care services and processesSelf-starter with the ability to work effectively as part of a teamStrong IT skills: ability to quickly work with all applications, external and internal software and hardware, and proven skills with MS Office suite.Conscientious: a pro-active approach to work, anticipating and resolving problems in advance, a keen attention to detail and a high level of understanding.Flexibility to work irregular hours on a weekly basis (Monday to Friday)Strong customer service skills, and the ability to communicate effectively with everyone with the same level of diplomacy and confidentiality.Motivated and with a "can-do" attitude.Application Process Please apply online with your CV and Covering Letter.
Employee Benefits RCSI make sure you have the resources you need to thrive by offering a wide range of benefits in areas including time away, finance, community, health, and well-being.
Below are some additional benefits available to you as an RCSI employee:
Minimum of 20 days annual leave, plus an additional 6.5 Privilege days– dependent on practice opening hoursFlexible/hybrid working options for colleagues across many rolesAdditional leave options incl.
paid maternity leave, paternity/parental leave, study leave7% Employer pension contributionOnsite gym €10 per/mth incl.
classes and PT sessionsChildcare support 20% discount at GiraffeFree eye test and annual flu vaccinationTaxSaver commuter tickets and Bike to Work schemesA site sustainability team focusing on the environmental initiativesEquality, Diversity & Inclusion forums, and network groupsEmployee assistance programme with Spectrum LifeLearning and Development training programmes incl.
LinkedIn Learning for career progressionDiscounted services incl.
GP visits, 10% off dental, staff parking, mobile tariffs, Group Scheme discount on numerous brandsSports and social club incl.
yoga, Pilates, fitness classes, Zumba, running club, social evenings, Summer BBQTicket Draws for events including; Rugby, Taste of Dublin, Dublin Horse Show, theatre, music & comedy eventsNote: This job description may be subject to change to reflect the evolving requirements of the Department and RCSI.
RCSI is proud to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their gender, civil status, family status, sexual orientation, religion, age, disability or race.
RCSI is committed to embedding equality, diversity and inclusion (EDI) across everything we do.
This ensures we can all work and learn in an environment defined by dignity and respect.
Eligibility to work in Ireland is a requirement of this role.
Proof of eligibility documentation will be required at a later date.
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