Job Summary
The ideal candidate will provide front-line support for Opera PMS (Cloud & On-Prem) and other Wyndham-approved PMS incidents and tickets. This includes managing customer-reported, automated, and human-generated alerts related to service status as the first responder, acknowledging them, and taking corrective action following standard operating procedures.
Main Responsibilities
* Monitor infrastructure, systems, application health, system availability, latency, performance, and end-to-end monitoring concepts.
* Manage Exchange online services, including mailbox creation, management, migration, and mail-flow.
* Demonstrate basic knowledge in Networking, specifically TCP/IP and DNS.
Requirements
* Possess versatile problem-solving skills to resolve complex issues ranging from OS and application faults to creatively improving solution design.
* Hold a college degree in Hospitality Management or an equivalent field.
* Exhibit excellent personal presentation and interpersonal skills, good problem-solving ability, and proficiency in Hotel property management systems, particularly Opera and other PMS.
* Be fluent in reading, writing, and spoken English language skills.
* Display strong administrative skills with outstanding demonstrated coaching and development skills.