Job Title: IT Support Specialist
About the Role:
We are seeking a motivated and enthusiastic IT Support Specialist to join our team. Our client prides itself on offering exceptional service and support, and we are looking for someone who shares this passion.
Key Responsibilities:
* Provide first-line technical support to clients and assist with the implementation of SaaS products.
* Troubleshoot and resolve technical issues in a client-facing environment.
* Collaborate with senior IT staff and other departments to escalate and resolve complex problems efficiently.
* Maintain accurate records of issues and resolutions in the support ticketing system.
* Monitor system performance and provide proactive support to ensure optimal functionality.
* Support internal IT needs, including hardware setups, software installations, and basic maintenance.
Requirements:
* Basic knowledge of IT systems and troubleshooting principles.
* Excellent communication skills, both written and verbal.
* Strong problem-solving skills and a customer-focused attitude.
* Ability to manage multiple tasks and prioritize effectively.
* A willingness to learn and adapt to new technologies.
Desirable Qualifications:
* Familiarity with Microsoft technologies, including Windows Server, Microsoft 365, Active Directory.