Job Description
We are seeking a talented individual to join our Integrity Operations team as a Content Moderator. This multicultural and diverse team supports social media communities worldwide, fostering a better and safer online environment for all users.
As a Content Moderator, you will investigate and resolve reported content by following company policies and local legal regulations. You will work with various types of content, including pictures, videos, and posts that may be sensitive in nature. To excel in this role, strong personal resilience is essential.
Main Responsibilities:
* Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content.
* Utilizing market knowledge and insights to find solutions to improve the support of our client's community of users.
* Gathering, analyzing, and utilizing data to develop ways to improve the overall user experience.
* Recognizing trends and patterns and escalating issues to the global team.
* Identifying inefficiencies in workflows and suggesting solutions.
Skills & Competencies:
* Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
* Strong interpersonal skills, verbal and written communication skills, and most importantly – empathy.
* High adaptability and positive approach to challenges.
* Ability to make decisions, prioritize, solve problems, and work as part of a team.
The Offer:
Our comprehensive benefits package includes:
* A competitive base salary.
* Free meals, snacks, and beverages on-site.
* Access to private healthcare.
* Pension contribution scheme after 12 months of service.
* 25 days of annual leave.
Work Schedule:
Our office is located in Dublin South, offering a convenient and accessible workspace. Due to the sensitive nature of the job, work from home is not an option.
Our standard work schedule is 5 days a week, usually Monday to Friday, with occasional weekends and Bank Holidays to ensure coverage.
Shift patterns are available for both Day and Evening teams, with no rotations. Your chosen shift will be permanent.