**Your Role**
Oversee client service delivery and monitor service provision to agreed standards for key clients.
Formulate and implement key client service programs.
You will liaise internally with all operational areas to ensure awareness of all key client requirements.
Visit clients on a periodic basis to evaluate service quality and identify client priorities.
You will assist in the resolution of complex client issues.
Manage escalations and complaints within the team and within the department.
Manage, train, and assist assigned Account Managers in the successful running of their teams.
You will participate in the review of procedures and policies and supervision of Managers to ensure adherence to these procedures.
Participate in client conference calls.
Liaise with clients regarding reporting requirements and deadlines, ensuring delivery in an accurate and timely manner.
You will be responsible for continuous risk assessment of current and potential new funds under administration.
You will identify issues/concerns and recommend company-wide solutions for any/all high-risk projects.
Responsible for managing operational risks - monthly reporting on status reports and key development issues.
Demonstrate a proactive approach to industry and regulatory changes and the development and promotion within the firm.
Participate in and will lead projects that may be defined from time to time in connection with the continuing expansion and evolution of the business.
**About You**
You have a Bachelor's degree in Accounting/Finance or a related discipline or professional accounting designation (ACA CIMA, ACCA).
You have 7-10 years of experience in Financial Services, preferably with exposure to Product Control, Operations or Fund Accounting environments within Private Equity.
You can demonstrate strong technical knowledge of Private Equity Fund Accounting.
You can demonstrate skills in negotiation, business planning and budgeting, margin analysis, rating agency relations and technical accounting.
You are familiar with Investran, or other Private Equity software packages, which is highly advantageous.
You are experienced in developing/implementing/optimising business processes and projects.
You have knowledge of International GAAP/IFRS Accounting Principles.
You can demonstrate strong leadership skills and have supervisory experience.
You possess superior written and verbal communication skills.
You have advanced computer skills (Microsoft Excel).