Warehouse & Logistics Administrator
We are seeking a highly skilled and experienced Customer Support & Logistics Administrator to join our team at Controlled Environments Company (CEC).
About the Role:
* Manage stock levels across multiple warehouses, ensuring correct inventory mix to support picking activities.
* Oversee customer orders and internal stock requests, allocating stock and releasing orders for picking.
* C coordinate with external partners and internal team members to schedule deliveries in the most efficient and cost-effective manner.
Main Responsibilities:
1. Maintain accurate and up-to-date records of stock levels, orders, and shipments.
2. Develop good business relationships with internal colleagues, customers, and suppliers.
3. Support internal and external client-facing colleagues to ensure the highest level of customer service is delivered.
4. Stay up-to-date with product knowledge, internal systems training, and customer-specific processes.
Skills & Experience:
* Experience working in a similar role and/or industry.
* Passion for delivering first-class customer service to customers.
* Ability to identify customer needs and ensure customer satisfaction with every enquiry.
* Good time management skills, communication, organisational, and administration skills.
* Ability to prioritize and multitask, flexible and pro-active attitude.
* Experience working with Microsoft Office package such as Outlook, Word, Excel.
* Previous experience using an ERP system e.g., SAP would be beneficial.