Managing a team of administrators and providing a reliable and high standard of administration to an agreed portfolio of clients. Responsible for task management, load balancing and compliance.
The role
Team leader
1. Manage and motivate a team of pension administrators to ensure deadlines are
met.
2. Liaising with consultants and other teams where required to ensure services are
provided in line with customer expectations.
3. Coach and develop the pension administrators by identifying individual and team
development needs
4. Provide regular updates to Operations Team on team work in progress (WIP)
5. Point of contact for team members
Clients
6. Meet SLA deadlines
7. Ensure errors are kept to minimum
8. Ensure processes are adhered to.
9. Calculate member benefits
10. Ensure all standard procedures are adhered to
11. Actions all routine and administrative tasks
12. Respond to clients in a timely manner with relevant, accurate information