Carpark Contract Manager
APCOA PARKING is a recognised leader in parking management services with a presence in 12 countries across Europe.
We manage approximately 1.5 million parking spaces at more than 9,500 locations throughout Europe. APCOA's international expertise and innovative experience is powered by 5,500 employees.
The Focus of the Role:
Managing existing contracts to ensure performance and KPIs are in line with business and client expectations.
Key Responsibilities:
* Understand and manage all aspects of the contract.
* Client Management: Build a working relationship through clear, honest, and open communication.
* Team Management: Lead, motivate, and develop team members to achieve all goals and targets.
* KPI Management: Work with on-site Supervisors to ensure that we are meeting our obligations under the contract.
* Reporting: Provide scheduled reports as agreed, as well as ad-hoc reports as requested.
* Client Meetings: Attend and contribute to client meetings.
* Budget Management: Control contract budgets ensuring that contracts are effectively managed.
* Maintain and update company systems with up-to-date contact and activity details.
* Develop and present status reports, for example, staff attendance, H&S Reports, KPI Reports, etc.
* Actively work to expand contracts and add additional revenue streams to existing contracts.
Requirements:
* Experience in Contract Management in a B2B Service or Facilities business.
* 3+ years' experience in staff management.
* Excellent communication skills.
* Experience in building relationships with clients.
* Flexibility and ability to travel to sites when required.
* Excellent attention to detail, planning, and strong organisational skills.
* Able to plan and prioritise workload ensuring tight deadlines are met at all times.
* Experience of brief taking, proposal preparation, client meetings, and presentations.
* Self-motivated, confident, and proactive.
* Proven ability to meet or exceed performance targets.
What We Offer:
€40,000 Base Salary, Annual Bonus, Mileage Allowance, Company Laptop & Phone, Health Insurance, Pension, Death in Service.