Technical Account Manager, Strategic Industries - Media & Entertainment
The Technical Account Manager (TAM) plays a crucial role in supporting customers' innovative spirit across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, and Serverless.
As a trusted advisor, the TAM enables customers' cloud journey, grows their knowledge of AWS cloud services and technologies, and supports their business goals.
This position offers opportunities to develop technical, consulting, operational, and leadership skills while working with talented cloud technologists and expanding knowledge of AWS products.
The TAM works with customers to provide strategic guidance on implementing and operating AWS Services, applying best practices to reduce operational risk, increase governance, and maximize the value of AWS.
The Technical Account Manager is the centerpiece of value to our Enterprise Support customers, working alongside the dedicated account team.
Key Responsibilities:
* Develop trusting relationships with customers, understand their business needs/drivers, review service disruptions, provide monthly/quarterly metrics, and assist with pre-launch planning.
* Utilize technical skills to solve difficult support issues and technical challenges.
* Understand operational parameters and troubleshooting process for customer issues and escalations.
* Advocate for customer needs to overcome adoption blockers and drive new feature development.
* Improve customer capabilities by running workshops, operations, and architecture reviews.
* E nsure AWS environments remain operationally healthy while reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption.
* Work with customers across all levels from developers through to C-Suite executives.
* Collaborate across multiple functions within AWS, such as Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams, and Sales Account Managers.
BASIC QUALIFICATIONS
* Experience with operational parameters and troubleshooting for three of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
* Experience in technical engineering.
* Bachelor's degree.
PREFERRED QUALIFICATIONS
* Experience with AWS services or other cloud offerings.
* Experience in internal enterprise or external customer-facing environment as a technical lead.
About Amazon
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.